Refund policy
30-day money-back guarantee
We want you to feel confident buying from Live N Care. If you're not happy with your order, contact us within 30 days of delivery and we'll make it right.
What's covered
- Unopened products: return any unopened product in its original packaging within 30 days of delivery for a full refund or an exchange.
- Tried it and it's not right for you? If you've opened one pack of a product and it isn't suitable, tell us within 30 days of delivery and we'll refund that pack. For hygiene reasons you don't need to send the opened pack back. This applies to one opened pack per product, per customer. Any other unopened packs from the same order can be returned for a refund too.
- Wrong size? We're happy to exchange unopened packs for a different size.
- Faulty, damaged or incorrect items: we'll cover all costs and send a replacement or give you a refund.
What isn't covered
- Used products, other than the one opened pack described above.
- Products damaged after delivery through misuse.
How to claim
- Contact us at hello@livencare.com.au or call 0406 659 635 within 30 days of delivery, with your order number.
- Our team will confirm your claim and send you return instructions where a return is needed.
- Once your claim is approved (or your return is received), your refund or exchange will be processed within 5–7 business days.
Good to know
- For change-of-mind returns, return postage is at your cost. For faulty, damaged or incorrect items, we cover it.
- Approved refunds are issued to your original payment method.
- Our guarantee is in addition to your rights under the Australian Consumer Law, which we always honour.