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Terms of service

1. Eligibility

By placing an order, you confirm that you are:

  • An Aged Care participant under a recognised government program (e.g. Home Care Package, CHSP), or
  • An authorised representative acting on behalf of the participant.

2. Product Information

We provide clear and accurate descriptions of all products, including their intended purpose, features, and suitability for older adults. If you have any doubts regarding a product’s suitability, please contact us prior to purchase.

 

3. Quotes, Pricing, and Payment

  • A formal quote will be provided for approval before confirming your order.
  • Orders are processed once the quote is approved and payment is received.
  • All prices are in AUD and include GST (if applicable).
  • Payment may be made by the participant directly or via their Aged Care provider, subject to prior approval.
  • Orders will not be processed until full payment is confirmed.

4. Invoicing

  • If billing an Aged Care provider, you must supply accurate details and secure prior written approval from them.
  • We are not responsible for delays due to provider non-payment or late approval.

5. Delivery

  • We deliver to both residential and care facility addresses.
  • Estimated delivery times are provided but are subject to change based on location and third-party logistics.
  • Please inspect all goods upon delivery and report any issues within 5 business days.

6. Returns and Refunds

All products are covered by our 30-day money-back guarantee. The full terms, including how to make a claim, are set out in our Refund Policy. Faulty, damaged or incorrect items should be reported as soon as possible and we will cover the cost of returning them. Nothing in these terms limits your rights under the Australian Consumer Law.

7. Warranties

All products are covered by applicable manufacturer warranties. Warranty documentation will be included with your purchase where relevant.

8. Privacy

Your personal and health-related information is collected only to process your order and provide related services. We respect your privacy and handle all information in accordance with Australian privacy law.

9. Limitation of Liability

Our liability is limited to the replacement or refund of goods as permitted by Australian Consumer Law. We are not liable for indirect, incidental, or consequential loss.

10. Dispute Resolution

If you have a concern or complaint, please contact us within 14 days of receiving your order. We are committed to resolving issues promptly and respectfully.

11. Contact Information

Live N Care
📧 hello@livencare.com.au